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Delivery Policy

We deliver nationwide at a flat rate of R80 via our courier partners.

Our average delivery timeframe is between 7 – 10 days.

Certainly, as soon as we’ve processed your order, the courier will allocate a tracking number which will automatically be emailed to you. You will receive notifications from the courier company on the status of your order and you can track your order on the Vision Works Find My Order

It is important to supply the correct delivery address when placing an order, but in case you made a mistake, please email our team at shoponline@vision-works.co.za and we’ll try our best to assist.

Please email our team at shoponline@vision-works.co.za  and we’ll try our best to assist. You are welcome to visit any of our stores directly. You can view all our locations HERE.

Please email our team at shoponline@vision-works.co.za and supply us with images of the product and your Vision Works Order number. We will arrange collection from the delivery address free of charge.

Once the frame is received, we assess the condition and send you either a replacement item or proceed with the refund.  We request the refund through the Payfast Merchant which is finalised between 7-10 working days.

Delivery Policy

How does delivery work?
We deliver nationwide at a flat rate of R80 via our courier partners.

What is the delivery timeframe?
Our average delivery timeframe is between 7 – 10 days.

Will I be able to track my order?
Certainly, as soon as we’ve processed your order, the courier will allocate a tracking number which will automatically be emailed to you. You will receive notifications from the courier company on the status of your order and you can track your order on the Vision Works Find My Order

Is it possible to change my delivery address?
It is important to supply the correct delivery address when placing an order, but in case you made a mistake, please email our team at shoponline@vision-works.co.za and we’ll try our best to assist.

May I collect my order from one of your retail outlets?
Please email our team at shoponline@vision-works.co.za  and we’ll try our best to assist. You are welcome to visit any of our stores directly. You can view all our locations HERE.

My products were damaged upon arrival, what now?
Please email our team at shoponline@vision-works.co.za and supply us with images of the product and your Vision Works Order number. We will arrange collection from the delivery address free of charge.

Once the frame is received, we assess the condition and send you either a replacement item or proceed with the refund.  We request the refund through the Payfast Merchant which is finalised between 7-10 working days.

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